Refund & Cancellation Policy

Designcharm is a SaaS-enabled creative platform that provides subscription-based and on-demand design solutions, AI-generated creative assets, branding systems, marketing visuals, and digital content services for jewelry and diamond businesses worldwide.

This Refund & Cancellation Policy explains how payments, subscriptions, cancellations, and refunds are handled for both Indian and international customers.

1. Scope of Services

This policy applies to all products, subscriptions, software features, digital deliverables, and creative services offered by Designcharm, including but not limited to:

  • SaaS subscriptions and platform access

  • AI-powered creative generation tools

  • Design subscription plans

  • One-time design purchases

  • Branding and identity design

  • AI product/model shoot generation

  • Marketing creatives and campaign assets

  • UI/UX and website design services

  • Digital consulting and creative strategy services

2. Subscription Billing

Designcharm offers recurring subscription-based plans billed monthly, quarterly, annually, or as otherwise agreed during checkout.

By subscribing, you authorize Designcharm and its payment partners to automatically charge your selected payment method for recurring billing cycles until cancellation.

Supported Currencies

  • Indian customers may be billed in INR.

  • International customers may be billed in USD or other supported currencies.

Pricing may vary depending on region, taxes, exchange rates, custom requirements, or selected service plans.

3. Free Trials & Promotional Access

If Designcharm offers a free trial, promotional access, or discounted introductory pricing:

  • Billing may begin automatically after the trial period ends unless canceled before renewal.

  • Trial limitations, access restrictions, and duration may vary by campaign or offer.

  • Designcharm reserves the right to modify or terminate promotional offers at any time.

4. Cancellation Policy

Subscription Plans

Customers may cancel active subscriptions at any time through the provided billing system or by contacting Designcharm support.

Upon cancellation:

  • Future recurring charges will stop.

  • Current subscription access will remain active until the end of the paid billing period.

  • No prorated refunds will be issued for unused time within an active billing cycle.

Failure to cancel before the renewal date may result in automatic renewal charges.

One-Time Projects & Custom Services

For custom one-time projects:

  • Cancellation requests submitted before work begins may qualify for a partial or full refund.

  • Once work, strategy, production, revisions, or creative processing has started, refunds may be reduced or denied depending on project progress.

5. Refund Policy

Because Designcharm provides digital products, SaaS access, AI-generated outputs, and custom creative services, refunds are limited and evaluated case-by-case.

Eligible Refund Scenarios

Refunds may be considered in situations including:

  • Duplicate transactions

  • Incorrect billing caused by technical errors

  • Payments processed without service activation

  • Inability of Designcharm to deliver purchased services

  • Unauthorized charges verified through investigation

Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind after purchase

  • Subjective dissatisfaction after revisions or delivery

  • Partially or fully completed creative work

  • Unused subscription periods

  • Missed usage of platform access or SaaS features

  • Delays caused by missing client communication or assets

  • Custom consulting, strategy, or research already delivered

  • AI-generated outputs already processed or rendered

6. International Transactions

International customers are responsible for:

  • Currency conversion fees

  • International bank charges

  • Card processing or foreign transaction fees imposed by payment providers

Refund amounts for international transactions may differ slightly due to exchange rate fluctuations and third-party payment deductions.

7. Failed Payments & Account Suspension

If a recurring payment fails:

  • Designcharm may retry billing automatically.

  • Access to subscriptions or platform features may be paused or restricted until payment is completed.

  • Persistent failed payments may result in account termination or cancellation of active services.

8. Chargebacks & Payment Disputes

Customers agree to contact Designcharm support before initiating chargebacks or disputes.

Fraudulent or abusive chargebacks after successful service delivery or platform access may result in:

  • Immediate suspension of services

  • Permanent account termination

  • Submission of evidence, communication logs, and delivery proof to payment processors and financial institutions

9. Refund Processing Timeline

Approved refunds are generally processed within:

  • 5–10 business days for Indian transactions

  • 7–15 business days for international transactions

Actual timelines depend on payment gateways, card providers, and banking institutions.

10. Taxes & Compliance

Applicable taxes, GST, VAT, or regional charges may be added during checkout depending on customer location and legal requirements.


Customers are responsible for complying with local tax laws applicable in their jurisdiction.

11. Changes to This Policy

Designcharm reserves the right to update, modify, or revise this Refund & Cancellation Policy at any time.


Updated versions will be published on this page with the latest effective date. Continued use of the platform or services after updates constitutes acceptance of the revised policy.

12. Contact Information

For billing, refund, subscription, or cancellation inquiries, contact:

Contact Us:

If you have any questions or concerns about this Privacy Policy,

please contact us at Email: harshal@designcharm.co

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